HANON Christmas and New Year Information

Customer Service:
Our office will be closed on the following days:
Monday 26th December
Tuesday 27th December
Monday 2nd January
Tuesday 3rd January
If you have any questions about your order during this time please check our FAQ’s.
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Last Posting Dates for Christmas
UK:
Monday 19th December (before 2:00pm) - UK Standard (Parcelforce & DPD)
Europe:
Thursday 15th December  (before 2:00pm) - Euro Priority
USA & Canada:
Monday 12th December (before 2:00pm) - DHL Worldwide Express
The above dates do not mean that delivery before Christmas is guaranteed. For more information on shipping, please check here.
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Shipping Collections:
There will be no courier collections on the following dates:-
Saturday 24th December
Sunday 25th December
Monday 26th December
Tuesday 27th December

Saturday 31st December
Sunday 1st January
Monday 2nd January
Tuesday 3rd January
Please note: Due to ongoing industrial action at the Royal Mail an unprecedented volume of packages has been redirected through commercial carriers such as DPD. This spike in traffic has resulted in a slowdown in deliveries and in particular some areas of the UK being hit harder than others. Before placing an order with us during the run up to Christmas we would strongly advise you follow the link below to see if your area has been affected.
Orders placed after 2:00pm on Friday 23rd December will not be collected and dispatched until Wednesday 28th December. Tracking information will not be updated until orders are collected on this date.
Orders placed after 2:00pm on Friday 30th December will not be collected and dispatched until Wednesday 4th January 2023. Tracking information will not be updated until orders are collected on this date.
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Shop Festive Opening Times
December 2022
Sunday 18th 12:00 - 16:00
Monday 19th 10:00 - 17:00
Tuesday 20th 10:00 - 17:00
Wednesday 21st 10:00 - 17:00
Thursday 22nd 10:00 - 17:00
Friday 23rd 10:00 - 17:00
Saturday 24th 10:00 - 16:00
Sunday 25th CLOSED
Monday 26th 12:00 - 16:00
Tuesday 27th 10:00 - 17:00
Wednesday 28th 10:00 - 17:00
Thursday 29th 10:00 - 17:00
Friday 31st 10:00 - 16:00
January 2023
Sunday 1st CLOSED
Monday 2nd CLOSED
Tuesday 3rd 10:00 - 17:00
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Christmas Returns Information
We have extended our returns period for the Festive Period. Orders placed between 1st December and 21st December can be returned up to 28 days after date of delivery for a refund or size exchange. For further information please kindly refer to our Terms and Conditions here.
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